Return Policy ~All items (in new condition)may be exchanged or returned for a full refund within 60 days of purchase (with original receipt) ~ All defective items may be returned for repairs or refunds. ~Exchanges for items of greater value, require applicable charges & tax. ~Shipping charges are non-refundable ** Variations and uniqueness in gemstones, crystals, leather cord, and stone colors are to be expected and are not considered defective. * Discounts will be applied at the home office of Diamonds in the Rough. You will receive an email verifying the discounted total prior to shipping.